When customers are dealing with the aftereffects of a fire, flood, tornado, fallen tree, water main break, or another emergency, they turn to the service providers who can offer them the fastest response times. You can be the repair and restoration professional that homeowners and property managers depend on when you utilize a crisis communication platform to manage your teams. Having the right notification processes in place will allow you to be more responsive to potential customers.

How to Use Crisis Communication Channels to Improve Your Technicians’ Response Times

Because your repair and restoration specialists are generally not in an, you need to be able to reach key personnel in a secure and efficient manner, especially after natural disasters occur. Utilizing crisis communication systems can allow you to touch base with your team members instantly.

When you use the emergency notification platform offered by ZipBridge, you will be able to instantaneously connect with your restoration and repair technicians, no matter where they are located. All you have to do is create groups with key personnel beforehand, and then at the time a customer is seeking your services, you can use our app to call all the right members. In seconds, you can inform them of available restoration jobs and provide all the details.

You can also use the platform after an emergency to see which technicians will be available for work, so you can immediately dispatch team members when customers call. Your technicians will even be able to use the texting feature to send quick updates about their work and confirmations once the project is completed. In this way, you can maintain an overview of your company’s work and send repair specialists to jobs as they come in.

Benefits of Using Crisis Communication Platforms

Since the nature of your job relies on timely responses to job bids, you need a solution that enhances your company’s crisis communications. An emergency communication system is that solution. Here are the advantages of your restoration or repair company using this notification platform:

  • Improved Response Rates: Emails can get lost in the shuffle and take time for repair technicians to notice. It’s hard for them to ignore or miss incoming calls, especially those featuring ZipBridge’s unique ringtone. You can improve your company’s crisis response times by utilizing a communication platform designed to connect workers within seconds.
  • Better Brand Reputation: Whether a tree has fallen through your customer’s roof or a sewer line broke in the middle of the night, your company needs to respond quickly. The speed with which you implement your emergency response solution can determine the amount of business you win and customer’s satisfaction or dissatisfaction with your services. Protect your business’s reputation and empower your technicians to respond quickly by communicating through a team communication system.
  • Real-Time Communication: Using a crisis communication system to control business operations can allow your team members to engage in real-time communications. Send instructions, answer questions, and receive project updates in the moment.

Enjoy the Benefits of a Crisis Communication Platform Today

No matter if your company handles restoration projects after natural disasters, fires, or accidents, you could benefit from using a crisis communication system. It can help your team respond quickly to challenging situations, keep your workers on the same page, and even protect your company’s reputation.

If you would like to improve your business’s emergency preparedness, get in touch with ZipBridge to learn more about our emergency notification solutions for repair and restoration experts.